Cancellation & Refund Policy
At Bashir Heena, your satisfaction is our priority. Please review our policy below for information on cancellations and refunds for your orders.
Order Cancellation
- Orders may be cancelled within 24 hours of placement, as long as they have not been processed or shipped.
- To cancel an order, contact us immediately at bashirheena24@gmail.com or call 9257745027 with your order number.
- Once an order is dispatched, it cannot be cancelled.
Refund Policy
We offer refunds under the following conditions:
- Damaged or Defective Products: Notify us within 48 hours of delivery with clear photos of the product.
- Incorrect Items: Inform us within 3 days if you receive a product you didn’t order.
- Upon verification, we will issue a refund or replacement, depending on stock availability.
Return Conditions
- Items must be unused, unopened, and in their original packaging.
- Return requests must be made within 7 days of delivery.
- Customers are responsible for return shipping unless the error is on our part.
Non-Refundable Items
- Products that have been used or opened.
- Items without original packaging.
- Discounted or promotional items, unless damaged in transit.
Refund Process
- Approved refunds are processed to the original payment method within 7–10 business days.
- We’ll notify you via email once your refund has been initiated.
Contact Us
For cancellation, return, or refund queries, please contact:
Email: bashirheena24@gmail.com
Phone: 9257745027